Terms of Service
By using this website, you agree to our terms and conditions.
Copyright/Intellectual Property Notice:
The rights and copyright to the artwork remains the sole property of Emily Graham and John Graham, the owners and artists behind Graham Family Studios, including after purchase. This includes the purchase of originals, commissions, prints and any other products sold. The purchase of any item sold by Emily Graham and John Graham, does not grant the customer permission to distribute or reproduce in any way by means of profit and/or otherwise, this includes NFT’s and prints.
You cannot use the content of this website for any commercial purpose
Copyright remains with the artist, even after purchase.
Shipping Information
All items are hand packaged carefully and beautifully to ensure they arrive to you safely and in top condition.
Products such as fine art prints and original artworks are packaged with archival and recyclable cello bags and mat board, which are then wrapped in acid free tissue paper.
Products such as pens, bowls and other small goods are wrapped in acid free tissue paper, put into appropriate sized cardboard boxes and may also include bubble wrap for more fragile products.
Depending on the product they will either be shipped in rigid mailers, envelopes, compostable bubble mailers or cardboard boxes.
Shipping fees include packing materials cost.
All small products are sent via Australia Post, with signature upon delivery and also with tracking provided. Any larger products such as large paintings, furniture or products by request, will be shipped with a courier service which will reflect in the shipping cost provided to you at checkout.
Sticker only orders will be sent with letter mail (postage stamp and envelope) to keep shipping costs down. This will not include tracking.
We ship worldwide!
However all customs fees or import duties are the responsibility of the buyer. Please make yourself aware of your country’s policies before purchasing.
You will be notified when your package is on it’s way, with the tracking information provided if applicable. Please allow up to 3-5 days for your package to be shipped, especially if it is a made to order product such as fine art prints. Any custom made products may take longer to ship, but will be communicated to you upon purchase.
If you need a change of address, please contact us within 24 hours of your purchase in order to guarantee a redirect. Unfortunately we cannot change addresses once your order has left the studio.
Duties and Taxes:
The studio is operated in Victoria, Australia and is not liable for import fees on any products purchased, including commissions.
It is the responsibility of the customer to pay any duties, value added tax or similar charges that are determined by the customs agency in the destination country. Please make yourself aware of your country’s policies before purchasing.
Returns Policy
If you would like a refund or exchange, please contact us within 7 days of receiving your package. If more than 7 days has gone by since the day of delivery, then no refund or exchange will be offered.
The buyer is responsible for return postage and items must be in original, undamaged condition. No amount can be refunded until the items has been returned in an undamaged condition.
Additional non-returnable items:
Gift cards.
Digital downloads, downloadable products.
Custom or personalized/commissioned orders.
Privacy & Confidentiality
Your privacy is very important to us. We do not share any of your personal data or financial information with any third party. We only have access to the information that you voluntarily provide us via email or other direct contact methods.
We do not retain payment information and we take precautions to protect your information during the payment process. Sensitive information, which includes credit card data, is encrypted and transmitted to us through the secure payment processes provided at checkout which include Stripe.com or PayPal.
All information will be collected, stored, and used according to our privacy policy.
Privacy Policy:
The privacy policy below describes how and when we collect, use and share information when you purchase a product from us, join our newsletter, contact us or use any other services provided on our website. By using this website, you consent to the data practices described within the statement below.
Visitor/Customer Data:
When you purchase something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
First and Last Name
Phone number
When purchasing through this website, we collect billing and credit card information. This information is used to complete the purchase transaction but is held in an encrypted and secure payment processing service (Stripe.com or Paypal), which we have no access to this information.
Newsletter:
When you choose to sign up for our newsletter, your name and email can be collected. This enables us to send you exciting information about upcoming products, updates from the studio, give aways/competitions. This data is collected and stored by Squarespace Email Campaigns.
By signing up to our newsletter you are providing us consent to use this data for the purpose intended.
If you would like to opt-out of the newsletter at any given time, then you are able to do so by clicking the ‘unsubscribe’ button at the bottom of the newsletter or by emailing us at john@grahamfamilystudios.com.au
Cookies:
We use cookies to help improve your website experience and allow the website to run smoothly and functionally. You have the ability to accept or decline the use of cookies. You can also change your cookie settings within your browser documentation and preferences.
Below are the cookies used to collect analytics and performance data, if you wish to opt-out at any time.
ss_cid (2 years) - Identifies unique visitors and tracks a visitor’s sessions on a site.
ss_cvr (2 years) - Identifies unique visitors and tracks a visitor’s sessions on a site..
ss_cvisit (30 minutes) - Identifies unique visitors and tracks a visitor’s sessions on a site.
ss_cvt (30 minutes) - Identifies unique visitors and tracks a visitor’s sessions on a site.
ss_cpvisit (2 years) - Identifies unique visitors and tracks a visitor’s sessions on a site.
Changes To This Statement:
We reserve the right to make changes to this privacy policy at any time. Please review this policy frequently as changes will take effect immediately after uploading onto this website.
If you would like us to clarify or enquire about any of the information provided within this statement, then please email us at john@grahamfamilystudios.com.au